AI support agent
AI customer support agent that drafts answers and escalates the hard ones
Updated · By the Rini team
Short answer
Rini's support agent (Mira, by default) checks your help desk every 15 minutes, drafts answers to routine tickets from your help center, escalates anything sensitive to a human with a summary, and writes help-center articles from real questions. It works with Zendesk, Intercom and Notion, and nothing reaches a customer until your team approves it.
What it does
- Drafts answers to new tickets on a schedule.
- Escalates sensitive or unusual tickets to a human, already summarized.
- Writes help-center articles from the questions customers actually ask.
- Joins onboarding sessions and QBRs and prepares the QBR summary.
Tools it works with
Zendesk, Intercom, Notion and Slack, plus the rest of Rini's 70+ integrations.
Frequently asked questions
Does the AI support agent reply to customers automatically?
Not by default. Drafts wait for your team's approval; you decide where that line sits.
How does it learn our product?
It answers from your help center and the knowledge sources you connect, such as Notion.
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